Return and Refund Policy
🔄 Return & Refund Policy
Overview
Due to the consumable nature of our coffee and tea products, we maintain strict quality and safety standards.
Returns
Returns are not accepted for coffee or tea products for safety and quality reasons.
Print merchandise fulfilled through Printful may be eligible for replacement or refund only in cases of manufacturing defects, damage, or incorrect items received.
Refund Requests
Customers may request a refund within 3 days of receiving their order if:
- The wrong item was received
- The product arrived damaged
- There is a verified issue with the order
Refund requests submitted after this period may not be eligible for review.
Non-Returnable Items
The following items are non-returnable:
- Coffee products
- Tea products
- Opened consumable items
- Used merchandise
Return Shipping Costs
If a refund or replacement is approved due to an error or damaged item, the store will cover applicable return shipping costs where necessary.
Refund Processing
Approved refunds will be issued back to the original payment method used during checkout.
Please allow several business days for your financial institution to process the refund after approval.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 3 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging